Pennsylvania Code
Title 52 - PUBLIC UTILITIES
Part I - Public Utility Commission
Subpart C - Fixed Service Utilities
Chapter 69 - GENERAL ORDERS, POLICY STATEMENTS AND GUIDELINES ON FIXED UTILITIES
POLICY STATEMENT ON CUSTOMER ASSISTANCE PROGRAMS
Section 69.261 - General

Universal Citation: 52 PA Code ยง 69.261
Current through Register Vol. 54, No. 38, September 21, 2024

CAPs are designed as alternatives to traditional collection methods for low-income customers. Customers participating in CAPs agree to make monthly payments based on household size and gross household income. CAP customers make regular monthly payments, which may be for an amount that is less than the current tariff bill for utility service including pre-CAP arrearages, in exchange for continued provision of the service. Class A electric utilities and natural gas utilities with gross intrastate annual operating revenue in excess of $40 million should adopt the guidelines in § § 69.263-69.265 (relating to CAP development; scope of CAPs; and CAP design elements) implementing residential CAPs.

This section cited in 52 Pa. Code § 69.262 (relating to definitions); 52 Pa. Code § 69.263 (relating to CAP development); and 52 Pa. Code § 69.267 (relating to alternative program designs).

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