Pennsylvania Code
Title 52 - PUBLIC UTILITIES
Part I - Public Utility Commission
Subpart C - Fixed Service Utilities
Chapter 65 - WATER SERVICE
Subchapter A - SERVICE GENERALLY
Section 65.11 - Mandatory conservation measures

(a) If a public utility is experiencing a short term supply shortage that public utility may request general conservation of inside water uses and may impose mandatory conservation measures to reduce or eliminate nonessential uses of water. Jurisdictional water utilities shall file plans of their contingent mandatory conservation measures with the Commission as part of their tariff rules and regulations. Notice of the plans shall be sent to all customers or be provided by radio, television or newspaper advertisements.

(b) If, after reasonable notice to the Commission and customers that the contingent conservation measures are to be activated, a customer refuses to comply therewith, the customer may be subject for the duration of the water shortage to the utility either adjusting the outside water value connection in a manner which will restrict water flow by up to 1/2 or otherwise restricting flow such as by the insertion of a plug device. Prior to the valve adjustment or other flow restriction being imposed, an authorized utility employe shall make a bona fide attempt to deliver notice of the valve adjustment or other flow restriction to a responsible person at the affected premises and fully explain the reason for the proposed flow restriction and the means by which the customer may eliminate the grounds for such flow restriction. A jurisdictional utility may impose less restrictive means to secure the compliance.

(c) These conservation measures shall be terminated at such time as the supply shortage is eliminated.

(d) Complete termination may be imposed by an Administrative Law Judge or other presiding officer after an expedited hearing has been held providing the affected customer with an opportunity to be heard.