Current through Register Vol. 54, No. 38, September 21, 2024
(a) Prospective NLSPs may not acquire CSRs
without a verified customer authorization. The prospective NLSP shall use one
of the following verification procedures and retain the authorization and
verification for 2 years:
(1) An LOA from the
customer of record to review the customer's account.
(2) A third-party verification of the
customer's consent.
(3) A recording
verifying permission from the customer.
(4) Oral authorization documented with
appropriate retained documentation.
(5) Additional verification procedures as may
be authorized by the Federal Communications Commission (FCC) or the
Commission.
(b) The
prospective NLSP shall indicate to the customer's current LSP that it has a
verified authorization for access to the CSR. The NLSP is not required to
provide a copy of the authorization or verification to the current
LSP.
(c) A current LSP may not
contact a customer to retain or keep that customer as a result of a request
from another LSP for the customer's CSR.
(d) When a prospective NLSP has verified
authorization from the customer to switch the customer's LSP, the prospective
NLSP shall request the customer's CSR from the OLSP. The prospective NLSP is
not required to provide proof to the OLSP of the authorization or verification
at the time of migration. The prospective NLSP shall use one of the following
types of verification and shall retain the authorization and verification for 2
years:
(1) An LOA from the customer to switch
LSPs.
(2) A third-party
verification of the customer's request.
(3) An electronic verification of the
customer's request to switch LSPs that contains unique identifying
information.
(4) Additional
verification procedures as may be authorized by the FCC or the
Commission.
(e) A
customer's current LSP shall provide the following information when the CSR is
requested to migrate a customer's local service:
(1) Billing telephone number and working
telephone number.
(2) Complete
customer billing name and address.
(3) Complete service address, including
floor, suite unit and any other unique identifying information.
(4) 9-1-1/E-9-1-1 information.
(5) Directory listing information, including
address, listing type and all other pertinent information.
(6) Preferred service providers for
interLATA, intraLATA, local service and other services.
(7) Provider freeze status by interLATA toll,
intraLATA toll, local service and other services.
(8) Listing of all vertical services (for
example-custom calling, hunting, and the like) to which the customer currently
subscribes.
(9) Listing of all
optional services (for example-900 blocking, toll blocking, remote call
forwarding, off-premise extensions, and the like) to which the customer
currently subscribes.
(10) Tracking
number or transaction number (for example-purchase order number).
(11) Network serving arrangements (for
example-resale, UNE-P, unbundled loop).
(12) Identification of NSPs.
(13) Identification of any line sharing/line
splitting on the migrating customer's line.
(f) Timetable for providing CSRs, minimum
requirements:
(1) By August 13, 2005, OLSPs
shall provide 80% of requested CSRs within 2 working days.
(2) After February 13, 2006, OLSPs shall
provide 80% of requested CSRs within 1 working day.
(3) After August 14, 2006, OLSPs shall
provide 80% of requested CSRs the same day if the request is made by noon of
that day, or by noon of the next working day if requested after noon.
This section cited in 52 Pa. Code §
63.202 (relating to migration
responsibilities of OLSPs, NLSPs and
NSPs).
