Pennsylvania Code
Title 52 - PUBLIC UTILITIES
Part I - Public Utility Commission
Subpart C - Fixed Service Utilities
Chapter 63 - TELECOMMUNICATIONS SERVICE
Subchapter B - SERVICE AND FACILITIES
Section 63.22 - Service records
Universal Citation: 52 PA Code ยง 63.22
Current through Register Vol. 54, No. 38, September 21, 2024
(a) A public utility shall keep sufficient records to reflect the following:
(1) [Reserved].
(2) Service complaints and trouble reports.
(i) A jurisdictional telecommunications
public utility shall provide for the receipt of trouble reports at all hours
and make a full and prompt investigation of, and response to, complaints, with
the exception of isolated outages beyond normal working hours affecting fewer
than 15 customers in an exchange.
(ii) A jurisdictional telecommunications
public utility shall maintain an accurate record of customer trouble reports
which shall include:
(A) Identification of the
customer affected.
(B) Service
affected.
(C) Time, date and nature
of the report.
(D) Results of
investigation.
(E) Action taken to
remedy the situation.
(F) Time and
date of trouble clearance or other disposition.
(3) Service interruptions affecting 300 or
more customers, including the date, cause, extent and duration of the
interruption.
(4)
[Reserved].
(b) [Reserved].
(c) [Reserved].
The provisions of this §63.22 amended under the Public Utility Code, 66 Pa.C.S. § § 501, 504, 1501, 1508, 2901 and 3019(b)(2) and (3).
This section cited in 52 Pa. Code § 63.54 (relating to record retention).
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