Pennsylvania Code
Title 52 - PUBLIC UTILITIES
Part I - Public Utility Commission
Subpart C - Fixed Service Utilities
Chapter 57 - ELECTRIC SERVICE
Subchapter B - SERVICE AND FACILITIES
Section 57.12 - Complaints
Universal Citation: 52 PA Code ยง 57.12
Current through Register Vol. 54, No. 38, September 21, 2024
(a) Investigations. A public utility shall make a full and prompt investigation of complaints made by its customers, either directly to it or through the Commission.
(b) Record of complaints. A public utility shall preserve written electric service complaints showing the name and address of the complainant, the date and nature of the complaint, the action taken and the date of final disposition.
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