Pennsylvania Code
Title 52 - PUBLIC UTILITIES
Part I - Public Utility Commission
Subpart C - Fixed Service Utilities
Chapter 56 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL PUBLIC UTILITY SERVICE
Subchapter Q - DISPUTES; TERMINATION DISPUTES; INFORMAL AND FORMAL COMPLAINTS
INFORMAL COMPLAINT PROCEDURES
Section 56.394 - Conference procedures

Conferences held under § § 56.391-56.393 (relating to informal complaint filing procedures; Commission informal complaint procedure; and termination pending resolution of the dispute) and this section will be informal and may be held by conference telephone call, when appropriate. If the parties are to be present, the conferences will take place within reasonable proximity to the situs of the complaint.

This section cited in 52 Pa. Code § 56.340 (relating to winter termination procedures).