Current through Register Vol. 54, No. 38, September 21, 2024
(a)
Within 15 days after the end of each month, each electric distribution utility,
natural gas distribution utility and class A water distribution utility shall
file with the Commission a report containing all of the following information
concerning residential accounts for that month:
(1) The total number of residential heating
customers.
(2) The total number of
residential nonheating customers.
(3) The total number of active residential
accounts in arrears not on a payment arrangement.
(4) The total dollar amount in arrears for
active residential accounts in arrears and not on a payment
arrangement.
(5) The total number
of active residential accounts in arrears and on a payment
arrangement.
(6) The total dollar
amount in arrears for active residential accounts in arrears and on a payment
arrangement.
(7) The total number
of inactive residential accounts in arrears.
(8) The total dollar amount of inactive
residential accounts in arrears.
(9) The total number of 10-day termination
notices sent out by company.
(10)
The total number of dwellings receiving termination notices sent to occupants
other than the customer.
(11) The
total number of 3-day termination notices completed by contact in
person.
(12) The total number of
3-day termination notices completed by telephone.
(13) The total number of 3-day termination
notices completed by electronic messaging formats.
(14) The total number of 48-hour termination
notices posted.
(15) The total
number of terminations for nonpayment.
(16) The total number of terminations for
reasons other than nonpayment.
(17)
The total number of terminations for nonpayment and for reasons other than
nonpayment categorized by the first three digits of each account's postal
code.
(18) The total number of
reconnections for full customer payment, partial payment or payment
arrangement.
(19) The total number
of reconnections for customer submission of medical certification.
(20) The total number of reconnections for
reasons other than customer payment or medical certification.
(21) The total number of applicants that are
requested to pay or are billed a security deposit.
(22) The total dollar amount in security
deposits that are requested of or billed to applicants.
(23) The total number of customers that are
requested to pay or are billed a security deposit.
(24) The total dollar amount in security
deposits that are requested of or billed to customers.
(b) Within 90 days after the end of each
year, each electric distribution utility, natural gas distribution utility and
class A water distribution utility shall file with the Commission a report
containing all of the following information concerning residential accounts for
the previous year:
(1) The total number of
security deposits on hand.
(2) The
total dollar amount in security deposits on hand.
(3) The total dollar amount of annual
collection operating expenses.
(4)
The total dollar amount of annual residential billings.
(5) The total dollar amount of annual gross
residential write-offs.
(6) The
total dollar amount of annual net residential write-offs.
(7) The average monthly bill for the previous
year for a heating customer.
(8)
The average monthly bill for the previous year for a nonheating
customer.
(9) The average monthly
usage for a heating customer.
(10)
The average monthly usage for a nonheating customer.
(11) The total number of medical certificates
and renewals that have been submitted by customers.
(12) The total number of medical certificates
and renewals that have been accepted by the public utility.
(c) Within 90 days after the end
of each year, each electric distribution utility, natural gas distribution
utility and class A water distribution utility shall file with the Commission a
report containing all of the following information concerning all active
individual residential accounts for the previous year except accounts when
someone has presented a protection from abuse order or a court order issued by
a court of competent jurisdiction in this Commonwealth which provides clear
evidence of domestic violence. Each account reported must be identified to the
Commission with a unique account identifier that the public utility can match
to the account. The unique identifier for an account shall be used in any
subsequent reporting to identify that account. Customer names, addresses,
account numbers, phone numbers, e-mail addresses, Social Security numbers or
any other information that could be used to identify the customer may not be
included.
(1) Any account with an arrearage
at or exceeding $10,000 as of December 31 of the calendar year. The information
concerning each individual reported account must include all of the following:
(i) Unique account identifier.
(ii) The account balance as of December 31 of
the calendar year.
(iii) The date
the account was established.
(iv)
The average monthly bill amount for the previous 12 months.
(v) The number of Commission informal and
formal complaints.
(vi) The number
of company payment arrangements.
(vii) The number of times the customer's
service was terminated for nonpayment.
(viii) The number of 10-day termination
notices issued.
(2) The
Commission may request more detailed information on an account.
(d) Within 90 days after the end
of each calendar year, each small natural gas distribution utility and each
steam heat utility shall file with the Commission a report containing all of
the following information concerning residential accounts for the previous
year:
(1) The total number of residential
customers as of the end of each month for the calendar year.
(2) The total number of terminations for
nonpayment for each month of the calendar year.
(3) The total number of terminations for
reasons other than nonpayment for each month of the calendar year.
(4) The total number of reconnections for
customer payment for each month of the calendar year.
(5) The total number of reconnections for
customer submission of medical certification for each month of the calendar
year.
(6) The total number of
reconnections for reasons other than customer payment or medical certification
for each month of the calendar year.
(7) The total dollar amount of annual
residential billings.
(8) The total
dollar amount of annual gross residential write-offs.
(e) Public utilities shall refer to the data
dictionaries in appendices C and D (relating to definitions ( §
56.231)) for additional guidance
as to the terms used in this section.
The provisions of this §56.231 amended under the
Public Utility Code,
66 Pa.C.S. §
§
501,
1301, 1401-1419,
1501 and
1509.
This section cited in 52 Pa. Code Chapter 56 Appendix C
(relating to definitions ( § 56.231)); and 52 Pa. Code Chapter 56 Appendix
D (relating to definitions ( §
56.231(d)).
