Pennsylvania Code
Title 52 - PUBLIC UTILITIES
Part I - Public Utility Commission
Subpart C - Fixed Service Utilities
Chapter 56 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL PUBLIC UTILITY SERVICE
Subchapter F - DISPUTES; TERMINATION DISPUTES; INFORMAL AND FORMAL COMPLAINTS
INFORMAL COMPLAINT PROCEDURES
Section 56.166 - Informal complaints
Current through Register Vol. 54, No. 38, September 21, 2024
The Commission delegates to the Bureau of Consumer Services (BCS) the primary authority to resolve customer, applicant or occupant informal complaints arising under this chapter. The BCS, through its Director and with the concurrence of the Commission, will establish appropriate internal procedures to implement this chapter.
(1) The Commission will accept complaints only from complainants who affirm that they have first contacted the public utility for the purpose of resolving the problem about which the complainant wishes to file a complaint. If the complainant has not contacted the public utility, the Commission will direct the complainant to the public utility.
(2) Only after the complainant and the public utility have failed to resolve the dispute will BCS initiate an investigation.
The provisions of this §56.166 issued under the Public Utility Code, 66 Pa.C.S. § § 1401-1419.
