Pennsylvania Code
Title 52 - PUBLIC UTILITIES
Part I - Public Utility Commission
Subpart C - Fixed Service Utilities
Chapter 56 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL PUBLIC UTILITY SERVICE
Subchapter F - DISPUTES; TERMINATION DISPUTES; INFORMAL AND FORMAL COMPLAINTS
INFORMAL COMPLAINT PROCEDURES
Section 56.165 - Conference procedures
Conferences held under § § 56.161-56.164 and this section will be informal and may be held by conference telephone call, when appropriate. If the parties are to be present, the conferences will take place within reasonable proximity to the situs of the complaint.
The provisions of this §56.165 amended under the Public Utility Code, 66 Pa.C.S. § § 331, 501, 504, 1301, 1305, 1401-1419, 1501 and 1504.
This section cited in 52 Pa. Code § 56.100 (relating to winter termination procedures); 52 Pa. Code § 57.257 (relating to disputes concerning advanced metering); and 52 Pa. Code § 69.265 (relating to CAP design element).