Pennsylvania Code
Title 52 - PUBLIC UTILITIES
Part I - Public Utility Commission
Subpart A - General Provisions
Chapter 3 - SPECIAL PROVISIONS
Subchapter B - INFORMAL PROCEEDINGS GENERALLY
INFORMAL COMPLAINTS AND INVESTIGATIONS
Section 3.111 - Form and content of informal complaints

Universal Citation: 52 PA Code ยง 3.111

Current through Register Vol. 54, No. 44, November 2, 2024

(a) Informal complaints may be by letter or other writing. No form of informal complaint is suggested, except as set forth in § § 56.162 and 64.152 (relating to informal complaint filing procedures), but in substance the letter or other writing must contain the essential elements of a formal complaint as specified in § 5.22 (relating to contents of formal complaint).

(b) Informal complaints shall be submitted to the Secretary for referral to the appropriate bureau, addressed to the following: Pennsylvania Public Utility Commission, Post Office Box 3265, Harrisburg, Pennsylvania 17105-3265.

(c) Subsection (a) supersedes 1 Pa. Code §35.5 (relating to form and content of informal complaints).

The provisions of this §3.111 amended under the Public Utility Code, 66 Pa.C.S. § § 501, 504-506, 1301 and 1501.

This section cited in 52 Pa. Code § 57.257 (relating to disputes concerning advanced metering); and 52 Pa. Code § 64.152 (relating to informal complaint filing procedures).

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