Pennsylvania Code
Title 4 - ADMINISTRATION
Part V - EMERGENCY MANAGEMENT AGENCY
Chapter 120d - 911 PERFORMANCE REVIEW AND QUALITY ASSURANCE STANDARDS
Section 120d.103 - Scope

Universal Citation: 4 PA Code ยง 120d.103

Current through Register Vol. 54, No. 44, November 2, 2024

(a) The quality assurance reviews in this chapter will be employed in accordance with the time frames in § 120d.104 (relating to time frames and procedures for quality assurance reviews). These reviews will be used to evaluate the performance of various aspects of a telecommunicator's duties. In addition to measuring individual performance, these reviews will aid in determining whether the processes used by the telecommunicators are functionally efficient on a regular basis.

(b) The quality assurance provisions in this chapter apply to all 911 communications centers operating in this Commonwealth and to all remote dispatch points operated by a city, borough or township of this Commonwealth which are included within the 911 communications system identified in a county 911 plan. Each county, city, borough or township that operates a 911 communications center or remote dispatch point included in a 911 county plan shall be responsible for implementing the quality assurance provisions of this chapter as they apply to their employes.

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