Pennsylvania Code
Title 4 - ADMINISTRATION
Part V - EMERGENCY MANAGEMENT AGENCY
Chapter 120d - 911 PERFORMANCE REVIEW AND QUALITY ASSURANCE STANDARDS
Section 120d.101 - Purpose
Universal Citation: 4 PA Code ยง 120d.101
Current through Register Vol. 54, No. 44, November 2, 2024
(a) This chapter implements section 3(a)(8) of the act (35 P. S. § 7013(a)(8)) which was added by section 3(a)(8) of the act of February 12, 1998 ( P. L. 64, No. 17) to establish standards for performance review and quality assurance programs for 911 emergency communications systems operating in this Commonwealth. The quality assurance standards in this chapter are designed to:
(1) Promote Statewide adherence to
established 911 communications center goals and procedures.
(2) Facilitate the learning process for 911
communications center personnel.
(3) Provide a framework for the continuous
improvement of the overall operation of 911 communications centers in this
Commonwealth.
(b) These procedures will also provide the operational standards that are needed to ensure that 911 communications centers consistently provide the best possible emergency communications service to the citizens of this Commonwealth.
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