Current through Register Vol. 54, No. 44,
November 2, 2024
(a)
Conduct. A practical skills test shall be conducted by the
lead or master instructor used by the county, city, borough or township. The
call taker, emergency dispatcher or 911 center supervisor shall demonstrate
proper usage of the equipment applicable to his area of assignment. Call-taking
and dispatch audit reviews may be used to review proper techniques.
(b)
Call taker practical skills
tests.
(1) The call taker shall
demonstrate skill knowledge in the following areas: telephone operations,
complaint card system, TDD/TTY operations, local forms and computer aided
dispatch (CAD) system (if available).
(2) A call taker practical skills test shall
evaluate the call taker's knowledge in the use of emergency and nonemergency
lines, hotlines, call transferring, line tracing, conference and call holding.
The call taker shall demonstrate use of the complaint card system to include
location and types of incidents, caller information and supplemental
information. TDD/TTY operations will evaluate knowledge of TDD/TTY call
recognition, the use of preprogrammed messages and communication. If available,
the call taker shall demonstrate CAD operations to involve showing use of local
CAD functions related to calltaking.
(c)
Emergency dispatcher practical
skills tests.
(1) The emergency
dispatcher shall demonstrate knowledge in the following areas: radio dispatch
operations, complaint card system and standard operating procedures (SOPS)
relating to the area of dispatch.
(2) Emergency dispatcher medical tests shall
evaluate knowledge of the EMS complaint cards to include location and types of
incidents, response information and supplemental information. Radio dispatch
operations shall evaluate knowledge of types of EMD class responses, medical
patches, response unit prioritization and unit tone and paging systems. If
available, the emergency dispatcher shall demonstrate CAD operations to involve
showing use of local CAD functions related to medical dispatching.
(3) Emergency dispatcher fire tests shall
evaluate knowledge of the fire complaint cards to include dispatch and response
times, unit status, location and types of incidents, and supplemental
information. Radio dispatch operations shall evaluate knowledge of fire
response levels, alarm determination, response unit prioritization and unit
tone and paging systems. If available, the emergency dispatcher shall
demonstrate CAD operations to involve showing use of local CAD functions
related to fire dispatching.
(4)
Emergency dispatcher police tests shall evaluate knowledge of the police
complaint cards to include dispatch and response times, unit status, location
and types of incidents and supplemental information. Radio dispatch operations
shall evaluate knowledge of police response areas, status checks, local police
codes and phraseology. If available, the emergency dispatcher shall demonstrate
CAD operations to involve showing the use of local CAD functions related to
police dispatching.
(d)
911 Center supervisor practical skills tests. The 911 center
supervisor shall be evaluated in the areas relating to call-taking, emergency
fire, police and medical dispatching as described in subsections
(a)-(c).
