Current through Register Vol.
54, No. 44, November 2, 2024
(a)
Roles and
responsibilities. A 911 center supervisor is responsible for managing
the overall operation of a 911 emergency communications center. A supervisor's
duties include:
(1) Supervising the
activities of all call takers and emergency dispatchers present in the 911
center.
(2) Providing decision
making, direction and control, and other authority for the operation of the 911
center.
(3) Handling other duties
and responsibilities as assigned by proper authority.
(b)
Certification.
(1) To be certified as a 911 center
supervisor, an individual shall:
(i) Complete
an application form supplied by the Agency.
(ii) Be 20 years of age or older.
(iii) Have successfully completed the
requirements prescribed and supplied by the Agency to be a call
taker.
(iv) Have successfully
completed all requirements prescribed by the Agency to be an emergency
dispatcher fire, police, ambulance and emergency management.
(v) Have successfully completed a front line
supervisor course prescribed by the Agency and passed a written examination
given for that course.
(vi) Have
passed a practical test of 911 center supervisor skills prescribed by the
Agency.
(2) A 911 center
supervisor's certification is valid for 4 years from the date the certification
was issued by the Agency. To maintain certification as a 911 center supervisor,
an individual shall comply with the recertification requirements in subsection
(d).
(c)
Training course content and length.
(1) Each 911 center supervisor shall receive
a minimum of 224 hours of classroom and hands on instruction.
(2) Each 911 center supervisor shall complete
the following courses:
(i) Call taker (104
hours).
(ii) Dispatcher fire (16
hours).
(iii) Dispatcher police (32
hours).
(iv) Dispatcher ambulance
(EMS) (16 hours).
(v) Dispatcher
emergency management (EMA) (16 hours).
(vi) Front line supervisor (40
hours).
(3) The front
line supervisor course shall consist of the following items: lower level
management skills/principal technical support numbers-resource locations,
technical troubleshooting for equipment, public/media relations, departmental
chain of command, policy and preplanning, operational flow, and other material
considered necessary by the instructor and which has been approved by the
Agency.
(d)
Recertification. A 911 center supervisor shall apply for
recertification between 9 months and 90 days prior to expiration of the 911
center supervisor's certification from the Agency. A 911 center supervisor's
failure to apply for recertification in a timely manner may result in the
individual not being recertified before the prior certification expires. The
Agency will recertify as a 911 center supervisor, an individual who meets the
following qualifications:
(1) Is or was
previously certified as a 911 center supervisor by the Agency.
(2) Completes an application form supplied by
the Agency.
(3) Successfully passes
a 911 center supervisor written examination prescribed by the Agency.
