Current through Register Vol.
54, No. 44, November 2, 2024
(a)
Roles and
responsibilities. An emergency dispatcher is responsible for taking
the information gathered by a call taker, determining the appropriate response
to the situation and dispatching the available emergency fire, police,
ambulance, emergency management or other resources needed to deal with the
emergency situation.
(b)
Certification.
(1) The Agency
will certify as an emergency dispatcher, either for fire, police, ambulance or
emergency management services, an individual who meets the following
qualifications:
(i) Completes an application
form supplied by the Agency.
(ii)
Is 18 years of age or older.
(iii)
Has successfully completed the requirements prescribed by the Agency to be a
call taker.
(iv) Has successfully
completed an emergency dispatcher fire, police, ambulance or emergency
management training course prescribed by the Agency.
(v) Has passed a written examination
prescribed by the Agency for either emergency dispatcher fire, police,
ambulance or emergency management.
(vi) Has passed a practical test of emergency
dispatcher skills for fire, police, ambulance or emergency management
prescribed by the Agency.
(2) An emergency dispatcher's certification
is valid for 3 years from the date the certification was issued by the Agency.
To maintain certification as an emergency dispatcher, an individual shall
comply with the recertification requirements in subsection (d).
(c)
Training course
content and length.
(1) A dispatcher
fire shall receive a minimum of 120 hours of classroom and hands on
instruction. Training courses shall consist of the following items: Completion
of all call taker training requirements (104 hours) plus 16 hours of fire
safety issues, fire terminology, fire dispatching protocols, 911 center record
requirements, fire dispatching incident specifics and other material considered
necessary by the instructor and which has been approved by the
Agency.
(2) A dispatcher police
shall receive a minimum of 136 hours of classroom and hands-on instruction.
Training courses shall consist of one of the following items: completion of all
call taker training requirements (104 hours) plus 32 hours of police safety
issues, policy terminology, police dispatching protocols, 911 center
requirements, NCIC/clean orientation, police dispatching incident specifics and
other material considered necessary by the instructor and which has been
approved by the Agency.
(3) A
dispatcher ambulance or emergency medical service (EMS) shall receive a minimum
of 120 hours of classroom and hands on instruction. Training courses shall
consist of the following items: completion of all call taker training
requirements (104 hours) plus 16 hours of EMS safety issues, EMS terminology,
EMS dispatching protocols, emergency medical dispatch, 911 center record
requirements, EMS dispatching incident specifics and other material considered
necessary by the instructor and which has been approved by the
Agency.
(4) A dispatcher emergency
management (EMA) shall receive a minimum of 120 hours of classroom and hands on
instruction. Training courses shall consist of the following items: completion
of all call taker training requirements (104 hours) plus 16 hours of EMA safety
issues, EMA terminology, EMA dispatching protocols, 911 center record
requirements, EMA dispatching incident specifics and other material considered
necessary by the instructor and which has been approved by the
Agency.
(d)
Recertification. An emergency dispatcher shall apply for
recertification between 6 months and 60 days prior to expiration of the
emergency dispatcher's certification from the Agency. An emergency dispatcher's
failure to apply for recertification in a timely manner may result in the
individual not being recertified before the prior certification expires. The
Agency will recertify as an emergency dispatcher an individual who meets the
following qualifications:
(1) Completes an
application on a form supplied by the Agency.
(2) Is or was previously certified as an
emergency dispatcher by the Agency.
(3) Successfully passes an emergency
dispatcher written examination prescribed by the Agency.
