Oregon Administrative Rules
Chapter 860 - PUBLIC UTILITY COMMISSION
Division 88 - COMMUNITY SOLAR PROGRAM RULES
Section 860-088-0110 - Dispute Resolution
Universal Citation: OR Admin Rules 860-088-0110
Current through Register Vol. 63, No. 9, September 1, 2024
(1) Any participant complaints related to the Community Solar Program received by an electric company, the Low-Income Facilitator, the Program Administrator, or the Commission are to be referred initially to the applicable Project Manager for resolution.
(a) The Project Manager must
investigate each complaint and provide a written response to the
complainant.
(b) If the Project
Manager is unable to resolve the complaint, the complainant may request that
the complaint be escalated to the Program Administrator. If the Program
Administrator is unable to resolve the complaint, the Program Administrator
must notify the complainant of the right to contact the Commission's Consumer
Services Section to request assistance in resolving the dispute or to obtain
information about filing a formal complaint under ORS
756.500.
(c) The Project Manager must compile and
submit to the Program Administrator an annual report of complaints received
over the past 12-month period. This report must include a description of each
complaint, the parties to the complaint, and the resolution of the
complaint.
(2) Project Managers seeking to resolve disputes related to the Community Solar Program may use the contested case process, OAR 860-001-0000, et seq., to resolve disputes between:
(a) Multiple project
managers;
(b) A Project Manager and
an electric company; or
(c) A
Project Manager and PUC Staff, Program Administrator, or Low-Income
Facilitator.
Statutory/Other Authority: ORS 757.386
Statutes/Other Implemented: ORS 757.386
Disclaimer: These regulations may not be the most recent version. Oregon may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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