Oregon Administrative Rules
Chapter 860 - PUBLIC UTILITY COMMISSION
Division 36 - WATER UTILITIES
Section 860-036-1640 - Scheduled Interruptions of Service

Universal Citation: OR Admin Rules 860-036-1640

Current through Register Vol. 63, No. 9, September 1, 2024

(1) A water utility may schedule water service interruptions for maintenance and repairs. A water utility must schedule service interruptions to reasonably minimize customer inconvenience.

(2) A water utility must provide advance written notice to all customers affected by any scheduled service interruption. In addition, the notice must be posted in the utility's office and on its website, if available. The notice must include:

(a) The information required by OAR 860-036-1100(2);

(b) The date, time, and estimated duration of the scheduled interruption;

(c) The purpose of the interruption;

(d) A statement cautioning customers to avoid using water during service interruptions to prevent debris in the customers' service lines; and

(e) The contact information for the Consumer Services Section provided in OAR 860 001-0020(2).

(3) Notices of scheduled interruptions of service must be served by:

(a) A door hanger or personal delivery to an adult at the affected premises at least five calendar days in advance of the service interruption; or

(b) US Mail at least ten calendar days prior to the service interruption.

(4) In addition to the notice requirements in section (3), the water utility must provide an electronic notice to customers who requested to receive notices electronically.

(5) A water utility must keep a record of all scheduled service interruptions. The record must include the time, duration, and cause of the planned service interruption. The record must be retained consistent with the Commission's Guide for the Preservation of Records for Public Water Utilities available at http://www.puc.state.or.us/Pages/General-Information-for-Water-Utilties.aspx.

Stat. Auth.: ORS 183, 756, 757

Stats. Implemented: ORS 756.040, 757.125

Disclaimer: These regulations may not be the most recent version. Oregon may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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