Oregon Administrative Rules
Chapter 860 - PUBLIC UTILITY COMMISSION
Division 36 - WATER UTILITIES
Section 860-036-1620 - Water Utility Responsibilities Regarding Service Complaints
Universal Citation: OR Admin Rules 860-036-1620
Current through Register Vol. 63, No. 12, December 1, 2024
(1) The water utility must prepare and retain a log of all service complaints consistent with the Commission's Guide for the Preservation of Records for Public Water Utilities available at http://www.puc.state.or.us/Pages/General-Information-for-Water-Utilties.aspx.
(2) When the water utility receives a complaint regarding a service problem, the water utility must immediately inform all customers materially affected. The information must include:
(a) The source or suspected source of the
service problem;
(b) The expected
date, time, and duration of the repair or action by the water utility;
and
(c) Any effects the repairs or
water utility action may have on the customer's service.
Stat. Auth.: ORS 183, 756, 757
Stats. Implemented: ORS 756.040, 757.020
Disclaimer: These regulations may not be the most recent version. Oregon may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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