Oregon Administrative Rules
Chapter 860 - PUBLIC UTILITY COMMISSION
Division 36 - WATER UTILITIES
Section 860-036-1400 - Customer Billings
Current through Register Vol. 63, No. 12, December 1, 2024
(1) A water utility must provide its customers with timely billings every month or as indicated in its tariffs or statement of rates.
(2) A water utility must prepare bills, including opening and closing bills, from actual meter readings, unless conditions prevent an actual meter reading.
(3) If billings are based on estimated readings, the water utility must clearly identify the estimated meter reads and the estimated consumption on the bill. The water utility must verify the actual meter reading at least once every four months and adjust the customer's bill as needed.
(4) Customer bills must include the information required by OAR 860-036-1100(2). A sample bill form is available at www.puc.state.or.us/Pages/water/forms_notices/water_notices.aspx.
(5) The water utility must provide information in the bill sufficient for the customer to understand and compute the charges being assessed, including:
Stat. Auth.: ORS 183, 756, 757
Stats. Implemented: ORS 756.040