Oregon Administrative Rules
Chapter 860 - PUBLIC UTILITY COMMISSION
Division 36 - WATER UTILITIES
Section 860-036-1010 - General Definitions

(1) "Applicant" means a person who does not meet the definition of a customer, who applies for service with a water utility.

(2) "Commercial service" means water service provided by the water utility that the customer uses in the promotion of a business or business product that is a source of revenue or income to the customer or others using the premises.

(3) "Customer" means a person who is currently receiving water service and is entitled to certain rights as a customer under these rules. A residential customer retains customer status for 20 calendar days following voluntary disconnection of service and must be treated as a customer if he or she reapplies for service within that 20 calendar day period.

(4) "Formal complaint" means a written complaint filed with the Commission's Administrative Hearings Division.

(5) "Informal complaint" means a complaint, registered with the Consumer Services Section, which is not the subject of a formal complaint.

(6) "Rate-regulated water utility" means a water utility that is subject to regulation of its rates and service under ORS 757.061.

(7) "Residential service" means water service provided for domestic or irrigation purposes in a residential area and is not considered a commercial service.

(8) "Served" for purpose of delivery of any required notice or document, unless otherwise specifically noted, means: delivered in person, by personal contact over the telephone, or in writing delivered to the party's last known address. If delivered by US Mail, the notice is considered served two calendar days after the date postmarked, the date of postage metering, or deposit in the US Mail, excluding Sundays and postal holidays.

(9) "Service-regulated water utility" means a water utility that is subject to regulation of its service under ORS 757.061.

(10) "Statement of rates" means a list of water service rate schedules and charges, including the terms and conditions for each service, for water utilities that are not rate regulated.

(11) "Tariff" means a rate-regulated water utility's published rates and charges, terms and conditions for each type of service, and rules and regulations.

(12) "Water system" means all assets, equipment, and infrastructure necessary in the provision of water service to customers.

(13) "Water utility" means a water system that is subject to Commission regulation as provided under ORS 757.005 and ORS 757.061. "Water utility" may include an association that provides water to its members if the association also serves the public or becomes regulated under ORS 757.063 and OAR 860-036-1930.