Oregon Administrative Rules
Chapter 860 - PUBLIC UTILITY COMMISSION
Division 21 - UTILITY REGULATION
Section 860-021-0305 - Grounds for Disconnecting Utility Service
Universal Citation: OR Admin Rules 860-021-0305
Current through Register Vol. 63, No. 9, September 1, 2024
(1) Utility service may be disconnected by an energy utility or large telecommunications utility:
(a) When the applicant or customer fails to
pay a deposit or make payments in accordance with the terms of a deposit
payment arrangement;
(b) When the
applicant or customer provides false identification to establish service,
continue service, or verify identity;
(c) When the customer fails to pay Oregon
tariffed or price-listed charges due for services rendered;
(d) When the customer fails to abide by the
terms of a time-payment agreement;
(e) When the customer requests the utility to
disconnect service or close an account or when a co-customer fails to reapply
for service within 20 calendar days after a joint account is closed by the
other co-customer, so long as the utility has provided a notice of pending
disconnection;
(f) When the customer
does not cooperate in providing access to the meter;
(g) When facilities provided are unsafe or do
not comply with state and municipal codes governing service or the utility's
rules and regulations;
(h) When
there is evidence of meter-tampering, diverting service, or other theft of
service;
(i) When dangerous or
emergency conditions exist at the service premises under OAR
860-021-0315;
(j) When a customer
fails to disclose reasonably accurate customer load information which results
in damage to utility equipment; or
(k) When the Commission approves the
disconnection of service.
(2) An energy utility must make best efforts to perform service disconnections for non payment between the hours of 8:00 am and 2:00 pm to facilitate responsive, same-day reconnection of service.
Statutory/Other Authority: ORS 183, ORS 756, ORS 757, ORS 759 & OL 1987, Ch. 290
Statutes/Other Implemented: ORS 756.040, ORS 757.035, ORS 757.225 & ORS 757.760
Disclaimer: These regulations may not be the most recent version. Oregon may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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