Oregon Administrative Rules
Chapter 735 - DEPARTMENT OF TRANSPORTATION, DRIVER AND MOTOR VEHICLE SERVICES DIVISION
Division 160 - DRIVER TRAINING
Section 735-160-0140 - Customer Feedback Process

Universal Citation: OR Admin Rules 735-160-0140

Current through Register Vol. 63, No. 9, September 1, 2024

(1) At the conclusion of the training process, an operator must ensure that each student is given a Commercial Driver Training School Feedback form (DMV form 735-7419).

(2) The commercial driver training school form is designed to give the student necessary information to provide DMV with feedback regarding the experience of training with a school. The form provides contact information for the Commercial Driver Training School Program at DMV, including a mailing address, and methods to submit the form to DMV electronically.

(3) DMV may contact an applicant to obtain additional information or investigate a complaint raised by a student.

(4) If DMV requires a school or instructor to respond to a particular student's complaint, the school or instructor must respond and provide a copy of the response in writing to DMV within 10 calendar days.

(5) DMV may compile data from the Commercial Driver Training School Feedback forms to evaluate the effectiveness of the Commercial Driver Training School program.

Statutory/Other Authority: ORS 184.619, 802.010 & 822.515

Statutes/Other Implemented: ORS 822.515

Disclaimer: These regulations may not be the most recent version. Oregon may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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