Oregon Administrative Rules
Chapter 582 - DEPARTMENT OF HUMAN SERVICES, VOCATIONAL REHABILITATION SERVICES
Division 20 - DISPUTE RESOLUTION AND REVIEW OF DETERMINATIONS OF REHABILITATION SERVICES
Section 582-020-0005 - Dispute Resolution, General
Current through Register Vol. 63, No. 9, September 1, 2024
(1) It is the intention of the Office of Vocational Rehabilitation Services (OVRS) to resolve disputes between OVRS and its clients quickly and fairly.
(2) Clients who are dissatisfied or disagree with a decision that affects the provision of vocational rehabilitation services shall have available a continuum of dispute resolution options, including informal negotiation and problem-solving, mediation, impartial fair hearings, and formal administrative review.
(3) OVRS shall inform its clients about the range of dispute resolution options available and their right to seek the assistance of the Client Assistance Program.
Statutory/Other Authority: ORS 344.530 & 344.590
Statutes/Other Implemented: ORS 344.530, 344.550 & 344.590