Oregon Administrative Rules
Chapter 413 - DEPARTMENT OF HUMAN SERVICES, CHILD WELFARE PROGRAMS
Division 10 - CLIENT RIGHTS
Section 413-010-0420 - Right to Review
Current through Register Vol. 63, No. 12, December 1, 2024
(1) An individual may receive a review of any action or decision of Child Welfare.
(2) In addition to the review provided under section (1) of this rule, a contract provider (413-010-0000) may receive a review of any action or decision of Child Welfare that violates a condition or term of the contract or agreement.
(3) When a client or family member of a client notifies the Department that the client or family member has a complaint, the client or family member will be assisted in setting a meeting with a caseworker and the caseworker's supervisor (see DHS Form 0170, section about Resolving Complaints Informally).
(4) An individual or contract provider may file a written complaint or report of discrimination by completing DHS Form 0170. The complaint or report of discrimination may be sent to the Governor's Advocacy Office, 500 Summer Street NE, Salem, or submitted as provided on DHS Form 0170.
(5) No individual or contract provider shall be subjected to a reprisal for seeking review of a complaint.
(6) The complaint review shall be administered in a manner that protects the confidentiality of client records to the extent prescribed by OAR 413-010-0010 to 413-010-0075.
(7) If an individual or contract provider or any agent of the individual or contract provider chooses to disclose their version of case information to the media or community members who would otherwise not be involved, the local Child Welfare Program Manager must consult Administrative Procedure DHS-120-003-01, "Sensitive Issues" and may, as allowed by OAR 413-010-0010 to 413-010-0075, disclose information from the case record that is not third-party information to respond to the statements of the individual or contract provider by providing the Department's understanding of the facts.
(8) At any time, the parties may agree to resolve the complaint through an alternative dispute resolution procedure.
Statutory/Other Authority: ORS 409.194, ORS 418.005 & ORS 409.050
Statutes/Other Implemented: ORS 409.192 & ORS 418.005