Current through Register Vol. 63, No. 9, September 1, 2024
(1) Provisioning
CPE is subject to approval by the Department and must meet emergency
communications system interoperability requirements.
(2) A 9-1-1 jurisdiction may acquire CPE
through the incumbent local exchange carrier or, in the alternative, the 9-1-1
jurisdiction may acquire CPE through any other provider providing the CPE meets
the standards set by the Department.
(3) The Department uses, in part, the Oregon
Erlang C formula to ensure a consistent allocation model to be utilized for all
primary PSAPs within the state. This formula is to be utilized for CPE
reimbursement and is not intended to suggest what personnel and personnel
functionality needs are of any given PSAP to provide optimal service to their
community.
(4) Maintenance must
conform to the standards set by the Department and may be provided by a utility
or other provider.
(5) A 9-1-1
jurisdiction is responsible for CPE maintenance and provisioning to meet
standards set by the Department.
(6) CPE must meet the following requirements:
(a) CPE must include line hold and line
indicators for emergency calls;
(b)
ALI Controller must provide 2 interfaces for transmission and receipt of
wireline, wireless and Voice over Internet Protocol call data to the ALI
database.
(c) CPE must be capable
of displaying 10 digit ANI, telephone company identification and Phase I and
Phase II Wireless ALI in Oregon's Statewide ALI format.[1]
(d) ALI uniform data stream, data devices,
data channels and displays used for primary interrogation; Each ALI link will
be configurable for a specific ALI Format[2] and assignable to individual trunk
groups.
(e) Capable of seamlessly
interfacing to standard radio, logging recorder, and CAD dispatch and GIS
mapping systems.
(f) Telephone sets
used for primary interrogation must provide the capability for an analog and
digital audio interface to a headset/handset and to the radio system
arbitration unit to accommodate both radio and 9-1-1 audio in the same
headset/handset.
(g) CPE must be
capable of interfacing with the time synchronization device residing on
Oregon's Enterprise Internet Protocol Network interconnecting all primary PSAPs
statewide.
(h) ANI and associated
displays;
(7) When a
primary PSAP elects to purchase CPE that is intended to be customer-owned and
maintained premises equipment, the 9-1-1 jurisdiction must comply with the
following:
(a) The equipment must be
compatible with and functionally equivalent to the E9-1-1 network provided by
the incumbent local exchange carrier.
(b) Mean time to repair the equipment must
establish identification, response, and repair parameters where the provider
can return a failed component or device to its normal operating condition. The
provider must provide a 9-1-1 jurisdiction(s) access to a Provider Customer
Support Center, where the 9-1-1 jurisdiction may submit trouble reports 24
hours per day, 7 days per week, including provider observed holidays ('covered
hours"). The provider must accept trouble reports during covered hours. The
provider must perform trouble isolation during the covered hours. If the
provider and the 9-1-1 jurisdiction determine an on-site response is required
the provider must complete response during covered hours for severity level 1
and severity level 2 incidents based on the following conditions:
(A) Severity Level 1 (Major): Highest service
level incident where total service loss affects the ability to answer a 9-1-1
call. Provider must respond with a response time of 2 hours remote from the
receipt of the call to the Provider Customer Support Center and 4 hours
on-site, if necessary. The provider must make a reasonable effort to arrive
on-site with all required replacement parts. All Severity Level 1 incidents
must be reported by the 9-1-1 jurisdiction to the Oregon Emergency Response
System and the Provider Customer Support Center.
(B) Severity Level 2 (Critical): Call
handling capability is present; however, service loss or degradation of
services jeopardizes overall performance of CPE. Provider must respond with a
response time of 4 hours remote from the receipt of a call to the Provider
Customer Support Center, and 8 hours on-site, if necessary. The Provider must
make a reasonable effort to arrive on-site with all required replacement parts.
All Severity Level 2 incidents must be reported by the 9-1-1 jurisdiction to
the Oregon Emergency Response System and the Provider Customer Support
Center.
(C) Severity Level 3
(Minor): Issues that are not related to a service failure and the remediation
period has no impact on the overall performance of the CPE. The provider must
respond the next business day from the receipt of a call to the Provider
Customer Support Center. All Severity Level 3 incidents must be reported by the
9-1-1 jurisdiction to the Provider Customer Support Center.
(D) All technicians must be certified to work
on 9-1-1 specific systems before performing any work on the specific
system.
(8)
Equipment must provide noiseless supervised transfer and
conferencing.
(9) A CPE
installation must be capable of both analog and digital receipt of incoming
emergency calls, including the ability to accept ANI and ALI on a single
digital transport.
(10) The
Department shall work with a 9-1-1 jurisdiction that has requested CPE
replacement to determine the need for replacement, based on the equipment's
anticipated lifespan. If the 9-1-1 jurisdiction is requesting reimbursement
from the 9-1-1 Subaccount, the Department makes the final determination
concerning replacement of CPE.
Publications [1] & [2]: Publications referred to or
incorporated by reference in this rule are available from the Department and
are also available at
https://www.oregon.gov/OEM/Documents/oregonali_aliaqor.pdf
Statutory/Other Authority: ORS 403.120; 2015 HB 2426
Statutes/Other Implemented: ORS 403 & 2015 HB
2426
