Oklahoma Administrative Code
Title 770 - Oklahoma Department of Veterans Affairs
Chapter 15 - Claims and Benefits Division Program
Subchapter 3 - Claims Services
Section 770:15-3-1 - Policies and procedures for Claims Officers, Hospital Officers and Veterans Service Officers

Universal Citation: OK Admin Code 770:15-3-1

Current through Vol. 42, No. 1, September 16, 2024

(a) The following procedure requires action by the Claims Officers, Hospital Officers and Veterans Service Officers as indicated below:

(1) When submitting new claims or reopening claims, acknowledgment will be sent only to the party submitting the claim.

(2) They will, however, write to a veteran if they are unable to secure a document and request that he either supply the document or submit the correct information in order to obtain it.

(3) The schedule of events in the processing of a claim should be explained. He should be advised where and who he can contact when reporting for examination and who to contact in order to obtain information concerning his claim.

(b) The Department of Veterans Affairs is accredited by the Veterans Administration; however, it has never been the policy of this department to accept power of attorney in name of the State, but rather to work through the veterans organizations. The Claims Officers in the Regional Office are accredited by most of the national service organizations. These officers assist veterans and dependents with their claims before the Veterans Administration in the same manner as the Claims Officers of the veterans organizations. The Department of Veterans Affairs Claims Officers follow, within their guidelines, the procedures and policies of the veterans organizations, both the State and national offices. The Department of Veterans Affairs has two Claims Officers in the V. A. R. O., Muskogee.

(c) The Claims Officers will observe the following basic policies:

(1) Follow the policies and procedures of the veterans organizations pertaining to claims work where they are not in conflict with the policies of this department.

(2) Refer those cases needing rehabilitation to the proper agencies.

(d) The Department of Veterans Affairs maintains one Hospital Officer in each of the Veterans Administration Hospitals in Oklahoma. These Hospital Officers are accredited by the American Legion and/or Veterans of Foreign Wars to represent veterans and dependents with their claims before the Veterans Administration.

(e) If deemed proper, efforts will be made to render financial assistance through various agencies.

(f) Proper counseling will be given the veteran and if found in need of rehabilitation, his case will be referred to the proper authorities and agencies.

(g) When called upon by service organization officials, Veterans Service Officers, doctors and other people, will assist in obtaining admission to V. A. Hospitals, federal domiciliaries and Centers under control of the OklahomaVeterans Commission.

(h) Proper counseling will be done by the Hospital Officer and when necessary, proper claims filed for any benefits for which they may be entitled.

Disclaimer: These regulations may not be the most recent version. Oklahoma may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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