Oklahoma Administrative Code
Title 465 - Oklahoma Motor Vehicle Commission
Chapter 1 - Administrative Operations
Subchapter 7 - Procedures Pertaining to Individual Proceedings
Section 465:1-7-2 - Complaints concerning licensees

(a) Informal Complaint. Any person or entity including a current licensee of this Commission, can file an informal complaint, in writing, on forms prescribed by the Commission, against any licensee of this Commission. Complaint forms may be obtained from the Commission. The Executive Director, or his designee, will cause the complaint to be investigated to determine if any violations of Oklahoma New Motor Vehicle Commission Law have occurred.

(b) Informal Resolution. The Executive Director, or designee, in consultation with the Commission's prosecutor will attempt to bring about an informal resolution. An informal resolution may include but is not limited to, mediation between the parties to reach an acceptable resolution or a settlement agreement offered by the Executive Director or designee, and approved by the Commission at a public meeting.

(c) Formal Complaint. If an informal resolution is not possible, a formal complaint may be filed against the licensee. The Commission shall set the matter for a hearing as set forth in 465:1-7-3 to be held in accordance with the Oklahoma Administrative Procedures Act, 75 O.S. Section 309-323.

(d) Hearing. At any hearing held to consider a formal complaint, the Commissioners shall act in a quasi-judicial capacity at such an adversarial hearing and shall not themselves introduce evidence or otherwise act as a party. The Commissioners shall, however, have the right to direct questions at any witness appearing at the hearing.