Oklahoma Administrative Code
Title 340 - Department of Human Services
Chapter 5 - Adult Protective Services
Subchapter 1 - Adult Protective Services Reports
Section 340:5-1-8 - Complaints and concerns regarding Adult Protective Services (APS) or Long-Term Care investigations
Current through Vol. 42, No. 1, September 16, 2024
Complaints regarding the provision of services or an investigation may be submitted to Oklahoma Human Services (OKDHS) by phone, email, or in written form. Complaints regarding:
(1) APS policy and procedure are referred to the district director, or program supervisor, who performs a case review. The district director, or program supervisor, sends a written response to the complainant within 45-calendar days, stating the review's general findings. Confidential information is not included in the report. If the complainant is not satisfied with the findings, the complainant may within 30-calendar days of the date of the letter, submit a written appeal to APS State Office, at PO Box 25352, Oklahoma City, Oklahoma 73125. A committee composed of OKDHS staff reviews the appeal and sends the complainant the decision within 30-calendar days;
(2) alleged misconduct by an APS specialist, or social service inspector is referred to the supervisor or designee in the specialist's chain of command;
(3) alleged misconduct by an APS specialist IV is referred to the appropriate district director for action; and
(4) involuntary services are brought before the district court that granted the temporary guardianship at issue.
Added at 20 Ok Reg 840, eff 6-1-03 ; Amended at 24 Ok Reg 1017, eff 6-1-07 ; Amended at 27 Ok Reg 990, eff 6-1-10 ; Amended at 30 Ok Reg 625, eff 6-1-13
