Oklahoma Administrative Code
Title 340 - Department of Human Services
Chapter 2 - Administrative Components
Subchapter 11 - Financial Services
Part 13 - ELECTRONIC BENEFIT DISBURSEMENT
Section 340:2-11-151 - Retailer adjustments for food benefits

(a) Retailers may request an adjustment to debit a recipient's Electronic Benefit Transfer (EBT) account due to a system outage at the time of purchase. An adjustment is made within 15-calendar days of notice to Oklahoma Human Services and the recipient. Payment can be taken from future benefits when the recipient's account does not have enough credit to process the complete transaction, per Part 274.20(g)(2)(ii) of Title 7 of the Code of Federal Regulations.

(b) The recipient has the right to a fair hearing when the retailer adjustment is questioned.