Oklahoma Administrative Code
Title 325 - Oklahoma Horse Racing Commission
Chapter 85 - Gaming Machine Specifications and Use and Operation Requirements
Subchapter 21 - Accounting System Requirements
Section 325:85-21-27 - Redemption kiosk error conditions

Universal Citation: OK Admin Code 325:85-21-27

Current through Vol. 41, No. 13, March 15, 2024

(a) The redemption kiosk shall be capable of detecting and displaying the error conditions listed below. The error condition shall illuminate the tower light or sound an audible alarm. This requirement may be substituted for a notification system that alerts casino staff of error conditions. The redemption kiosk shall be able to recover to the state it was in immediately prior to the interruption occurring, including during payment. Error conditions not requiring attendant intervention are 1, 2, 8, 9, 10, and 11. Error conditions requiring attendant intervention are 3, 4, 5, 6, 7, and 12.

(1) Power loss or power reset;

(2) System and kiosk not communicating, which non-communication may be detected upon ticket insertion only;

(3) Coin or currency out error;

(4) Coin hopper or cash dispenser empty or timed out. This condition does not require immediate intervention if alternate method of payment is available.

(5) RAM error (critical memory);

(6) Low RAM battery (if battery external to the RAM itself used);

(7) Ticket voucher-in jam;

(8) Door open (all external doors);

(9) Bill acceptor stacker full;

(10) Bill acceptor door open;

(11) Bill stacker door open or bill stacker removed; and

(12) Printer errors (If internal printer is supported).

(b) If the redemption kiosk uses error codes instead of a text explanation of the error conditions, a description of error codes and their meanings shall be affixed on the inside of the redemption kiosk. If any of the above error conditions occur during the acceptance and/or escrowing of a ticket voucher, the ticket voucher shall be returned to the patron without a status change on the ticket validation system or, once the error condition is cleared, proceed to pay the patron and have a status of 'Redeemed' on the system.

Added as 325:85-23-2 at 23 Ok Reg 1160, eff 4-6-05 (emergency); Added at 23 Ok Reg 2089, eff 5-11-06 (emergency); Added at 23 Ok Reg 2613, eff 6-25-06

Disclaimer: These regulations may not be the most recent version. Oklahoma may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.