Oklahoma Administrative Code
Title 317 - Oklahoma Health Care Authority
Chapter 2 - Grievance Procedures and Process
Subchapter 3 - Member Grievances and Appeals, Provider Complaints, and State Fair Hearings in Soonerselect
Section 317:2-3-11 - Recordkeeping

In compliance with 42 C.F.R. § 438.3(h) and (u), the CE or DBM will maintain records of each grievance and appeal for ten (10) years after the later of the final date of the contract period or the date of completion of any CE or DBM audit by the State, the Centers for Medicare and Medicaid Services (CMS), the Office of the Inspector General, or the Comptroller General. Such records will be part of OHCA's ongoing monitoring and will be used to update and revise OHCA's SoonerSelect quality strategy. The record will conform with the content requirements at 42 C.F.R. § 438.416.