Oklahoma Administrative Code
Title 165 - Corporation Commission
Chapter 65 - Water Service Utilities
Subchapter 9 - Records, Reports, and Filing Requirements
Section 165:65-9-12 - Utility acknowledgement of customer complaint inquiries
Universal Citation: OK Admin Code 165:65-9-12
Current through Vol. 41, No. 13, March 15, 2024
If PUD contacts a utility concerning a customer complaint, the utility shall respond to PUD within the following time periods:
(1) Inquiries regarding disconnection, suspension, or termination of service shall be acknowledged by the utility within one (1) business day of receipt of inquiry from PUD.
(2) Inquiries other than for disconnection, suspension, or termination of service shall be acknowledged by the utility within three (3) business days of receipt of inquiry from PUD.
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