Oklahoma Administrative Code
Title 165 - Corporation Commission
Chapter 45 - Gas Service Utilities
Subchapter 9 - Records and Reports
Section 165:45-9-2 - Interruptions of service

(a) It shall be the duty and responsibility of the utility to make reasonable effort to notify all affected consumers when the gas supply is to be turned off, or turned on after having been turned off.

(b) Whenever service is interrupted, other than under emergency conditions, the interruption shall be made whenever possible at a time which will cause the least inconvenience to consumers. Where feasible, the utility shall give advance notice to consumers who will be affected (including hospitals, police, fire, schools and other public buildings responsible for public health and safety).

(c) Each utility shall keep a record of any condition resulting in an interruption of service affecting its entire system, or major division thereof, including a statement of the time, duration, and cause of any such interruption and such record shall be available to the Commission or its authorized representative upon request. Class C and D utilities shall be required to keep records should an interruption of service occur affecting fifty (50) or more consumers, of the time and nature of the interruption of service, the time and method of restoration of service, and the approximate number of consumers affected and areas of the system affected. Class A and B utilities shall be required to keep records should an interruption of service occur affecting two hundred or more consumers, of the time and nature of the interruption of service, the time and method of restoration of service, and the approximate number of consumers affected and areas of the system affected. These records shall be retained for five (5) years.

(d) A utility may cause emergency interruption of service without notice when required by failure of equipment, unexpected and prolonged increase in load, fire, storm, strike, or other cause beyond its control. Each utility shall establish and train employees in emergency procedures designed to prevent or shorten service interruption where conditions require interruption of service. The utility may in good faith select the areas or consumers whose service is to be interrupted as emergency conditions require.

(e) Each utility shall prepare and maintain a plan for scheduled interruptions, emergency interruptions, and restoration of service which is consistent with this Section.