Ohio Administrative Code
Title 5507 - Emergency Response
Chapter 5507-1 - 9-1-1 Public Safety Answering Points
Section 5507-1-18 - Minimum call answering standards
Universal Citation: OH Admin Code 5507-1-18
Current through all regulations passed and filed through March 18, 2024
Ninety per cent of 9-1-1 calls/requests received will be answered within fifteen seconds; with ninety-five per cent of 9-1-1 calls/requests received being answered within twenty seconds. For the purposes of determining compliance, all calls, including abandoned or unanswered calls, are factored in the calculation of the performance metric.
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