Ohio Administrative Code
Title 5507 - Emergency Response
Chapter 5507-1 - 9-1-1 Public Safety Answering Points
Section 5507-1-06 - Prioritization
Universal Citation: OH Admin Code 5507-1-06
Current through all regulations passed and filed through March 18, 2024
The PSAP shall provide standard operating procedures that ensure telecommunicators prioritize emergency functions over non-emergency functions and include the following:
(A) 9-1-1 requests for service are always an emergency function.
(B) When calls need to be transferred to another PSAP:
(1)
An advisement to the caller to remain on the line as
well as notification to the caller of the PSAP to which they are being
transferred.
(2)
That the transfer will be initiated without
delay.
(3)
That the telecommunicator will remain on the line
during the transfer to ensure the caller is properly connected.
(4)
A recommendation
that, if at all possible, the following information be relayed to the receiving
PSAP once the transfer is complete:
(a)
Name of the agency making the transfer
(b)
Location of the
emergency
(c)
Nature of the call
(d)
Call back
number
(e)
Known safety information
Replaces: 5507-1-06
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