Current through all regulations passed and filed through September 16, 2024
(A) Behavioral health hotline service means
a
provider's twenty-four hour per day, seven days per week capability to
respond to telephone calls, often anonymous, made to a provider
for crisis assistance. The person may or may not be a
client of the
provider.
(B) Behavioral health hotline service shall:
(1)
Staff the service so that calls are
answered twenty-four hours per day, seven days per week;
(2)
Provide referrals to crisis intervention
service(s)
;
(3) Include, but not be limited to, the
following:
(a)
Provide
support, intervention, and crisis
management by telephone
to persons in crisis;
(b)
Engage in
suicide prevention intervention, including
inquiring if the individual has a crisis safety plan and using this information
in the intervention;
(c)
Provide
appropriate linkages to all needed services and other community
resources, including peer recovery support as
applicable;
(d)
Provide information regarding crisis services, including the
local crisis center phone number, additional referral
to support services as
indicated; and,
(e)
Provide
information and referral to immediate psychiatric and medical services
when indicated, such as the crisis center or a hospital emergency
room.
(4) Ensure
that all staff and volunteers receive training in crisis intervention
techniques, safety planning, management of risk, and
available resources and supports in the county or region where the provider is
located;
(5) Be provided by
staff and volunteers qualified according to
paragraph (D) of this rule; and,
(6) Document the call in the
client medical
record if it is known that the person calling is a person served by the
provider.
(C) The
provider
service plan for behavioral health hotline services shall include, but not be
limited to the requirements that the service:
(1) Function as part of an integrated,
comprehensive system of health,
behavioral health, and other human service
providers;
(2) Ensure the ability
to use and work with case management systems, other
involved health care providers, and
crisis intervention services on a priority
basis;
(3) Coordinate with the
community's emergency service systems, such as hospital,
crisis centers, fire, police, ambulance services,
etc.;
(4) Maintain a current
listing of available residential or housing placements that can be accessed
quickly when emergency housing is needed in conjunction with a crisis
intervention mental health service; and
(5) Is provided as part of the
alcohol, drug addiction, and mental health services
board's emergency crisis plan for the service district.
(D) Behavioral health hotline service shall
be provided and supervised by staff and
volunteers who are qualified according to rule
5122-29-30
of the Administrative Code.
Replaces: 5122-29-08; 3793:2-1-08
