Ohio Administrative Code
Title 4901:1 - Utilities
Chapter 4901:1-6 - Retail Telecommunication Services
Section 4901:1-6-30 - Company records and complaint procedures
Universal Citation: OH Admin Code 4901:1-6-30
Current through all regulations passed and filed through December 11, 2023
(A) In accordance with this chapter and the rules and procedures prescribed by the federal communications commission.
(1)
A telephone company shall retain for eighteen months,
unless otherwise specified by the commission, sufficient books, records,
contracts, documents and papers for auditing or inspection by commission
staff.
(2)
Upon commission staff request, the telephone company
should provide such records of sufficient detail, to permit review of the
telephone company's compliance with the rules of this chapter. Upon request,
the telephone company will provide data or information in a format agreed upon
by the commission staff.
(B) A telephone company should provide commission staff with a company contact, including a toll free number and an e-mail address, for complaint resolution and respond to commission and consumer inquiries and complaints in a reasonable and timely manner.
Effective:
8/31/2023
Five Year Review (FYR) Dates:
02/29/2024
Promulgated
Under: 111.15
Statutory Authority: 4901.13, 4927.03
Rule Amplifies: 4927.19
Disclaimer: These regulations may not be the most recent version. Ohio may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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