Current through all regulations passed and filed through March 18, 2024
(A) At a minimum, the incumbent natural gas
company tariff shall include provisions governing the relationship between the
retail natural gas supplier and the governmental aggregator for competitive
retail natural gas service. Such provisions shall address:
(1) Nomination and deliveries.
(2) Billing (between the incumbent natural
gas company and the retail natural gas supplier or governmental
aggregator).
(3) Customer billing
(options, collection, application of customer payments).
(4) Measurement of delivered
volume.
(5) Shrinkage and
retainable factors.
(6) Customer
enrollment process information exchange.
(7) Dispute resolution process (between the
incumbent natural gas company and the retail natural gas supplier or
governmental aggregator).
(8)
Standard operating rules.
(9)
Performance standards of the retail natural gas supplier or governmental
aggregator.
(10) Creditworthiness
and default security.
(11) Supplier
agreement.
(12) A listing and
description of all fees and charges assessed to retail natural gas suppliers or
governmental aggregators.
(13)
Service termination and disconnection (of end-user customer).
(14) Conditions and processes for returning
customers to the incumbent natural gas company's commodity service.
(15) Customer enrollment and
switching.
(16) Supplier proof of
certification.
(B) A
natural gas company shall execute a supplier agreement with each retail natural
gas supplier and governmental aggregator to operate under the terms of the
natural gas company's tariff. At a minimum, the supplier agreement shall
include representations and warranties, indemnification, limitations on
liability, default (breach), remedies, force majeure, commencement, and
term.
(C) Natural gas companies
shall make eligible-customer lists available to certified retail natural gas
suppliers and governmental aggregators via electronic media. Such lists shall
be updated quarterly and shall, at a minimum, contain customer name, service
and mailing addresses, load profile reference category, meter read date or
schedule, and historical consumption data for each of the most recent twelve
months.
(D) Customers returning to
the incumbent natural gas company.
(1) Any
customer returning to the incumbent natural gas company's commodity service due
to default, abandonment, slamming, or certification rescission of a retail
natural gas supplier or governmental aggregator will not be liable for any
costs associated with the switch.
(2) Any switching fee applicable to customers
switching from one marketer to another marketer shall also apply to customers
switching from a marketer to a natural gas company's
applicable tariff
service.
(3) Customers
participating in an opt-out government aggregation program will not be charged
a switching fee upon returning to
a natural gas company's applicable
tariff service due to either termination of the aggregation or the
aggregator switching suppliers.
(4)
Any customer returned to the incumbent natural gas company's
applicable tariff service shall
pay the applicable
rate while taking such service.
(5) Within two business days after confirming
the validated electronic data file for a retail natural gas supplier's or
governmental aggregator's customer drop request, the incumbent natural gas
company shall mail the customer a notice stating both of the following:
(a) The incumbent natural gas company has
received a request to drop the customer from competitive retail natural gas
service or governmental aggregation with the named retail natural gas supplier
or governmental aggregator.
(b) The
retail natural gas supplier's or governmental aggregator's toll-free telephone
number.
(E)
Within three business days of notifying a retail natural gas supplier of a
customer cancellation the incumbent natural gas company shall provide to the
customer by mail a notice stating all of the following:
(1) The incumbent natural gas company has
received the cancellation request from the customer and has notified the
customer's retail natural gas supplier of the cancellation.
(2) The date the incumbent natural gas
company received the cancellation.
(3) The incumbent natural gas company's
toll-free telephone number.