Ohio Administrative Code
Title 4901:1 - Utilities
Chapter 4901:1-29 - Minimum Standards for Competitive Retail Natural Gas Service
Section 4901:1-29-11 - Contract disclosure

(A) A notification that switching fees may apply to a customer under the incumbent natural gas company's tariff.

(B) A notification that the customer has the right to request from the retail natural gas supplier or opt-in governmental aggregator up to twenty-four months of the customer's payment history for services rendered by the retail natural gas supplier or governmental aggregator without charge.

(C) The retail natural gas supplier's or opt-in governmental aggregator's name, mailing address, internet address (if applicable), and a toll-free telephone number (with hours of operation and time zone reference) for customer contacts.

(D) The services to be provided by the retail natural gas supplier or opt-in governmental aggregator and those to be provided by the incumbent natural gas company, including which entity will bill for those services.

(E) The seven-business-day period during which a customer has to rescind such contract without penalty and the methods for customers to make such rescission by contacting the incumbent natural gas company (orally or in writing).

(F) The respective policies, procedures, and any penalties for contract termination by the retail natural gas supplier or opt-in governmental aggregator and by the customer after the rescission period, including any change in such policies, procedures, and penalties that will become effective upon renewal of the contract.

(G) A notification as to the consequences of nonpayment:

(H) A statement that the contract automatically terminates if any of the following occurs:

(I) Notification regarding contract termination by the customer:

(J) An itemized list and explanation of all prices in clear and understandable language and all fees associated with the service such that:

(K) The terms and conditions of service, including any restrictions and limitations associated with the service or product offered.

(L) Procedures for handling complaints and disputes, including the following:

"If your complaint is not resolved after you have called (name of retail natural gas supplier or opt-in governmental aggregator), or for general utility information, residential and business customers may contact the public utilities commission of Ohio (PUCO) for assistance at 1-800-686-7826 (toll free) from eight a.m. to five p.m. weekdays, or at www.puco.ohio.govhttp://www.puco.ohio.gov [File Link Not Available]. Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service)."

(M) A statement that:

" The Ohio consumers' counsel (OCC) represents residential utility customers in matters before the PUCO. The OCC can be contacted at 1-877-742-5622 (toll free) from eight a.m. to five p.m. weekdays, or at www.pickocc.orghttp://www.pickocc.org [File Link Not Available]."

(N) Billing intervals and any late payment fees.

(O) Contract duration, including the estimated starting and expiration month and year.

(P) Whether the contract contains an automatic renewal provision and the terms of such provision.

(Q) Any credit, deposit, and collection procedures, including terms and conditions associated with the return of any deposit at the time of contract termination.

(R) Who will bill for the retail natural gas supplier's or opt-in governmental aggregator's service(s).

(S) A notification that the customer's social security number, account number(s), or any customer information will not be released without the customer's express written consent except in accordance with rules 4901:1-28-04 and 4901:1-29-09 of the Administrative Code.

(T) If applicable, a notification that, if the customer voluntarily returns to the incumbent natural gas company after choosing a retail natural gas supplier or opt-in governmental aggregator, the customer may be charged a price other than the incumbent natural gas company's applicable tariff rate.

(U) If, due to a change in market conditions, the retail natural gas supplier wishes to lower the price per Ccf or Mcf charged to the customer under an existing contract, it may do so without consent provided there are no other changes to the terms and conditions to the contract.