Current through all regulations passed and filed through December 11, 2023
(A)
A retail natural
gas supplier or governmental aggregator (and/or its agent) shall:
(1)
Not disclose or
use a customer's account number or any customer information for any purpose
other than for operation, maintenance, assignment, and transfer of a customer's
account, or for performing collection and credit reporting activities, and not
disclose or use a customer's social security number for any purpose other than
a to perform a credit check, without the customer's express written or
electronic authorization on a release form or pursuant to a court or commission
order. Forms requiring a customer to circle or to check off preprinted types of
information to be released may not be used. The release form shall:
(a)
Be on a separate
piece of paper.
(b)
Be clearly identified on its face as a release of
personal information and all text shall be in at least sixteen-point
type.
(c)
Contain the following statements prominently, just
prior to the signature, in type larger and darker than the type in surrounding
sentences: "I realize that, under the rules and regulations of the public
utilities commission of Ohio, I may refuse to allow (name of the retail natural
gas supplier or governmental aggregator) to release the information set forth
above. By my signature, I freely give (name of the retail natural gas supplier
or governmental aggregator) permission to release the information designated
above."
(d)
Specify the information to be
released.
(2)
Timely provide the customer's payment history for
services rendered by the retail natural gas supplier or governmental aggregator
(up to twenty-four months) to the customer without charge.
(B)
Customer account numbers obtained from participation in a natural gas company's
standard choice offer program shall not be used by retail natural gas suppliers
in the marketing materials of competitive retail natural gas service. Account
numbers must be provided by the customer prior to enrollment in any alternative
offer to the standard choice offer.
(C)
A natural gas
company shall:
(1)
Except as provided for in rule
4901:1-13-12
of the Administrative Code, not disclose or use a customer's social security
number, account number, or any customer information, without the customer's
express written or electronic authorization on a release form or pursuant to a
court or commission order.
(2)
Upon request,
timely provide a customer's usage history (twelve months) and payment history
(twenty-four months) to the customer without charge.
(3)
Provide generic
customer and usage information, in a universal file format, to other retail
natural gas suppliers on a comparable and nondiscriminatory
basis.
(4)
Provide customer-specific information to retail
natural gas suppliers and governmental aggregators on a comparable and
nondiscriminatory basis as prescribed in paragraph (C) of rule
4901:1-29-13
of the Administrative Code, unless the customer objects to the disclosure of
such information.
(5)
Prior to issuing any eligible-customer lists and at
least four times per calendar year, provide all customers clear written notice,
in billing statements or other communications, of their right to object to
being included on such lists. Such notice shall include instructions for
reporting such objection. This notice shall read as follows: "We are required
to include your name, address, and usage information on a list of eligible
customers that is made available to other retail natural gas suppliers or
governmental aggregators. If you do not wish to be included on this list,
please call _________ or write ___________________ , or complete the
appropriate form on ________________ website."
(6)
Not release such
information unless and until the customer affirmatively indicates that the
information may be released, if a customer reports such objection as provided
in paragraphs (C)(4) and (C)(5) of this rule.
Replaces: 4901:1-29-09