Ohio Administrative Code
Title 4901:1 - Utilities
Chapter 4901:1-17 - Establishment of Credit for Residential Service
Section 4901:1-17-08 - Applicant and/or customer rights
Current through all regulations passed and filed through September 16, 2024
(A) Each utility company that requests a cash deposit shall notify the applicant/customer of all options available to establish credit as listed in paragraph (A) of rule 4901:1-17-03 of the Administrative Code.
(B) If an applicant for gas or natural gas service indicates that his/her household income is such that the applicant may be eligible for the gas percentage of income payment plan (PIPP) program, the gas or natural gas utility company shall advise the applicant that he/she may apply for the gas PIPP program, in accordance with rule 4901:1-18-12 of the Administrative Code.
(C) If a utility company requires a cash deposit to establish or reestablish service and the applicant/customer expresses dissatisfaction with the utility company's decision, the utility company shall inform the applicant/customer of the following:
"If you wish to have the commission staff review the company's decision for a security deposit, you may call the Public Utilities Commission of Ohio for assistance at 1-800-686-7826 (toll free) from 8:00 a.m. to 5:00 p.m. weekdays, or at http://www.PUCO.ohio.gov/puco. Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service)."
(D) Upon request, each utility company shall send the information required by paragraph (C) of this rule to the applicant/customer, in writing, within five business days of the request.
Effective: 4/15/2015
Five Year
Review (FYR) Dates: 11/24/2014 and
11/24/2019
Promulgated
Under: 111.15
Statutory
Authority: 4905.04
Rule
Amplifies: 4905.06,
4905.22,
4905.261,
4933.17
Prior
Effective Dates: 5/16/71, 9/1/04,
11/01/10
