Current through all regulations passed and filed through August 26, 2022
(A) Each electric
utility shall coordinate with CRES providers to promote nondiscriminatory
access to electric services, to ensure timely enrollment with CRES providers to
maintain a customer's electric service, and to timely and correctly switch the
customer's electric service between CRES providers.
(B) Each electric utility shall adopt a
supplier tariff containing standardized requirements to the extent such
standardization is feasible. At a minimum, such tariff shall include
requirements for imbalances, load profiles, scheduling, billing (between the
electric utility and CRES provider), customer billing (options, collection, and
application of customer payments), metering, retail settlements, scheduling
coordinators, losses, customer information (procedures for disclosing load
profile, account information, and payment history), dispute resolution
processes (between the electric utility and CRES provider), standard operating
rules, performance incentives and standards, creditworthiness and default
security, supplier agreement, electronic data interchange protocols, CRES
provider enrollment with the electric utility, service termination and
disconnection (of end-user customer), certified CRES provider lists, return to
standard offer, customer enrollment and switching, supplier training, and
supplier proof of certification.
(C) An electric utility shall execute with
each CRES provider a supplier agreement to operate under the terms of the
supplier tariff. At minimum, the supplier agreement shall include
representations and warranties, indemnification, limitations on liability,
default (breach), remedies, force majeure, form/format of scheduling
coordinators, commencement, and term.
(D) The electric utility and CRES provider
shall execute a standardized trading partner agreement, as required by the
standard electronic transmission protocols.
(E) Pre-enrollment. Electric utilities shall
make eligible-customer lists available to certified CRES providers in
spreadsheet, word processing, or an electronic non-image-based format, with
formula intact, compatible with personal computers. Such lists shall be updated
quarterly. The eligible customer list shall, at a minimum, contain customer
name, service and mailing address, rate schedule (class and sub-class),
applicable riders, load profile reference category, meter type, interval meter
data indicator, net metering indicator, budget bill indicator, PIPP plus
indicator, meter read date or schedule, and historical monthly customer energy
usage data (actual energy usage plus any applicable demand) for each of the
most recent twelve months.
(1) Within two business
days after confirming the validated electronic data file for a CRES provider's
customer enrollment request, the electric utility shall mail or email with an
electronic notification of receipt, the customer a competitively neutral
confirmation notice stating:
(a) That the
electric utility has received a request to enroll the customer for competitive
electric service with the named CRES provider.
(b) The date such service is expected to
(c) That residential and
small commercial customers have seven days from the postmark date on the notice
to contact the electric utility to rescind the enrollment request or notify the
electric utility that the change of service provider was not requested by the
(d) The electric
utility's toll-free telephone number.
(2) Such notice shall not be used as an
opportunity for the electric utility to convince customers to remain on or
return to the electric utility's standard offer service.
(3) Each electric utility shall have a
twenty-four hour per day capability for accepting CRES residential and small
commercial customer enrollment rescission by telephone.
(4) When a residential or small commercial
customer calls the electric utility to rescind enrollment with a CRES provider,
the electric utility shall provide the customer a unique cancellation
(5) Within two business
days after receiving a customer's request to rescind enrollment with a CRES
provider, the electric utility shall initiate such rescission and mail or email
with an electronic notification of receipt, the customer confirmation that such
action has been taken.
(G) Customer billing.
(1) Electric utilities shall make
consolidated billing available to CRES providers and shall not take any actions
to inhibit or prohibit dual billing by CRES providers.
(2) Consolidated billing shall include budget
billing of utility and CRES charges as a customer-elected option.
(H) Customers returning to
(1) Any customer returning to
the standard offer due to a CRES provider's default, abandonment, slamming,
certification rescission of a CRES provider, or the end of their contract term
with a CRES provider, will not be liable for any costs or penalties associated
with the customer's return to the standard offer.
(2) Within two business days after confirming
the validated electronic data file for a CRES provider's customer-drop request,
the electric utility shall mail or email with an electronic notification of
receipt, the customer a notice stating:
That the electric utility has received a request to drop the customer from
competitive electric service with the named CRES provider.
(b) The deadline date for the electric
utility to receive a CRES provider's request to enroll the customer.
(c) That the electric utility is available to
address any questions the customer may have.
(d) The electric utility's local and
toll-free telephone number.
(I) Percentage of income payment plan (PIPP)
customers will be coordinated exclusively by the Ohio development services agency
pursuant to section
of the Revised Code.
(1) Electric utilities
shall not switch PIPP and graduate PIPP program customers to CRES
(2) Customers pending
enrollment with a CRES provider who subsequently become approved for PIPP or
the electric utility's arrearage crediting program shall not be switched to the
(3) Electric utility
customers who have switched to a CRES provider and subsequently become approved
for the electric utility's graduate PIPP program shall be transferred to the
electric utility's standard offer service at the next regularly scheduled meter
read date after the electric utility enrolls the customer in the
Customers who have switched to a CRES provider and
subsequently become approved for PIPP shall be dropped by the electric utility
to standard offer service at the next regularly scheduled meter read date after
the electric utility receives notice of the customer's participation in PIPP.
The electric utility shall notify the affected CRES provider within ten
business days of the customer's transfer to a new electric service provider to
participate in PIPP. Any switching fees shall be added to the customer's
arrearages, not current charges.
(5) When the host electric utility is not
purchasing the receivables of the affected CRES provider, the electric utility
shall submit to Ohio
development services agency, on behalf of the
affected CRES provider(s), the pre-PIPP arrearages of customers transferred to
the PIPP program.
(6) The host
electric utility shall transfer the pre-PIPP arrearages received from the Ohio
services agency, on behalf of the affected CRES
provider, to the appropriate CRES provider within ten business days after
receipt from the Ohio department of development.
Five Year Review (FYR) Dates:
Statutory Authority: R.C.
Rule Amplifies: R.C.
Prior Effective Dates: 09/18/2000, 01/01/2004, 06/29/2009,