Ohio Administrative Code
Title 4901:1 - Utilities
Chapter 4901:1-10 - Electric Companies
Section 4901:1-10-19 - Delinquent residential bills
Current through all regulations passed and filed through August 26, 2022
In addition to the requirements of Chapter 4901:1-18 of the Administrative Code, no electric utility may disconnect service to a residential customer when:
(A) That customer fails to pay any charge for a non-tariffed service, including competitive retail electric service (CRES).
(B) Any authorized agent or CRES provider providing billing and collection services for the electric utility fails to submit payment for the customer's tariffed distribution and/ or transmission service(s) rendered by that electric utility.
(C) The customer fails to pay any amount in bona fide dispute. Where the customer has registered a complaint with the commission's call center or filed a formal complaint with the commission which reasonably asserts a bona fide dispute, the electric utility cannot disconnect service when the customer pays either the undisputed portion of the bill or the amount paid for the same billing period in the previous year.
(D) The electric utility issues a disconnection notice which fails to separate regulated from non-tariffed charges, including CRES charges.
(E) The electric utility fails to include on the disconnection notice a statement that:
Five Year Review (FYR) Dates: 7/22/2021 and 09/30/2026
Promulgated Under: 111.15
Statutory Authority: R.C. 4905.22, 4905.04, 4928.06, 4928.11
Rule Amplifies: R.C. 4905.06, 4905.22, 4928.11, 4933.122
Prior Effective Dates: 07/01/1999, 09/18/2000, 01/01/2004, 06/29/2009, 12/20/2014