Ohio Administrative Code
Title 3701 - Department of Health - Administration and Director
Chapter 3701-84 - Quality Standards for Providers of Health Care Service (HCS)
Section 3701-84-13 - Complaints
Universal Citation: OH Admin Code 3701-84-13
Current through all regulations passed and filed through September 16, 2024
(A) Each HCS shall develop and follow policies and procedures to effectively receive, investigate, and report findings of complaints regarding the quality or appropriateness of services provided by the HCS. The documentation of complaints shall, include the following:
(1)
The date the complaint was received;
(2) The identity, if provided, of the
complainant;
(3) A description of
the complaint;
(4) The identity, if
provided, of persons and/or the provider of the HCS involved;
(5) The findings of the investigation;
and
(6) The resolution of the
complaint.
(B) Each HCS is obligated to post the toll free complaint hotline of the Ohio department of health's complaint unit in a conspicuous place in the HCS.
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