Ohio Administrative Code
Title 3701 - Department of Health - Administration and Director
Chapter 3701-83 - Licensing Provisions for Health Care Facilities
Section 3701-83-13 - Complaints

Universal Citation: OH Admin Code 3701-83-13

Current through all regulations passed and filed through September 16, 2024

(A) Each HCF shall develop and follow policies and procedures to receive, investigate, and report findings on complaints regarding the quality or appropriateness of services provided by the HCF. The documentation of complaints shall, at a minimum, include the following:

(1) The date complaint was received;

(2) The identity, if provided, of the complainant;

(3) A description of complaint;

(4) The identity of persons or facility involved;

(5) The findings of the investigation; and

(6) The resolution of the complaint.

(B) Each HCF shall post the toll free complaint hotline of the department's complaint unit in a conspicuous place in the HCF.

Effective: 7/1/2016
Five Year Review (FYR) Dates: 02/16/2016 and 02/15/2021
Promulgated Under: 119.03
Statutory Authority: 3 702.12, 3 702.13
Rule Amplifies: 3702.30
Prior Effective Dates: 1/13/1996, 4/24/11

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