Ohio Administrative Code
Title 3701 - Department of Health - Administration and Director
Chapter 3701-21 - Food Service Operations
Section 3701-21-02.5 - Standards and procedures for conducting investigations of complaints pertaining to food service operations
Universal Citation: OH Admin Code 3701-21-02.5
Current through all regulations passed and filed through September 16, 2024
(A) The licensor will accept for investigation complaints regarding food service operations. Complaints will be investigated in accordance with a written policy developed by the licensor. The policy is to include at a minimum:
(1)
A complaint form
or electronic database to be used to document the receipt of all complaints and
contains at least the following:
(a)
The name and address of the food service operation;
and
(b)
A statement of facts about the complaint including the
date and time of any alleged occurrence.
(2)
A time frame for
conducting investigations of complaints according to the potential risk to
public health; and
(3)
Criteria for declining to investigate a
complaint.
(B) The licensor will:
(1)
Document the
results and disposition of the licensor's investigation on a food inspection
form prescribed or approved by the director;
(2)
Maintain the
complaint form, any laboratory results, food inspection form documenting the
investigation findings, and any other records pertaining to the complaint in
the food service operation's file or electronic database;
(3)
Investigate each
complaint in a fair and complete manner; and
(4)
If requested,
report the results to the complainant orally or in writing upon completion of
the investigation.
Replaces: 3701-21-02.5
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