Ohio Administrative Code
Title 3342 - Kent State University
Chapter 3342-4 - University Policies
Section 3342-4-02.102 - policy regarding general nonacademic grievance procedure for students
Universal Citation: OH Admin Code 3342-4-02.102
Current through all regulations passed and filed through September 16, 2024
(A) Purpose. The purpose of the general nonacademic grievance procedure for students is to ensure fair and equitable treatment for all students, eliminate unlawful discrimination and unwarranted dissatisfaction, and resolve problems that occur in the nonacademic area so that constructive educational and developmental relationships can be maintained. This policy does not apply to internal university processes and procedures that already have an established and written grievance or appeal process. However, this policy may be utilized when the student believes that such processes and/or procedures as written were not followed.
(B) Procedural standards.
(1)
Level
one. The immediate supervisor.
(a) The
aggrieved student will bring the situation to the attention of the immediate
supervisor of the aggrieving staff member within ten class days of
its
occurrence,
explaining the nature of the
problem and proposing a
solution.
(b) After being
verbally informed of
the grievance, the supervisor will investigate and provide a solution
or an explanation to the student within five days.
(c) In the event the supervisor fails to
respond to the grievance within five class days or if the student is not
satisfied with the response, the student may proceed to
level
two
of the
grievance process.
(2)
Level two.
The department/
unit director.
(a) If the answer or settlement
provided by the supervisor
to the
student does not
resolve the
grievance, the student will be allowed
five class days to refer the
problem in writing to the
appropriate department/
unit director.
(b) The student
may also consult with the student
ombuds to obtain
advice in preparing the written presentation of
the grievance.
(c) The department/
unit
director will provide
a response
to the student grievant within five class days of the department/unit
director's receipt of the written presentation of
the grievance.
(d) In the
event the department/
unit director fails to respond to the grievance
within five days or if the student is not satisfied with the response, the
student may proceed to
level three of the
grievance process.
(3)
Level
three. The vice president for enrollment management and student affairs.
(a) If the student grievant is dissatisfied
with the solution provided by the department/
unit director,
the
student will have an additional five class days to appeal
the
grievance in writing to the vice president for
enrollment management and student affairs. Upon receipt
of the written appeal,
the vice
president for enrollment management and student affairs
will determine if
levels one and two were appropriately followed and, if
so, will:
(i)
Seek
further
clarification of the grievance from
the student
(ii)
Seek
further clarification
of
the grievance from the department/unit director.
(iii) If necessary, schedule a meeting
among
the student, the department/
unit director, and the vice president for
enrollment management and student affairs. The vice president for enrollment
management and student affairs will record all proceedings of the meeting and
may
provide participants with
a copy of the meeting summary upon
request.
(b)
If upon review under paragraph (B)(3)(a) of this rule,
the vice president for enrollment management and student affairs determines
that levels one and two were not appropriately followed, the vice president for
enrollment management and student affairs may remand the matter back to the
appropriate level to ensure the correct process is followed.
(4) After careful consideration of
all relevant facts and consultation with the
appropriate vice president if the grievance involves a
department/unit in a division other than enrollment management and student
affairs, but within five days
of the conclusion of the steps provided for in
paragraphs (B)(3)(a)(i) to (B)(3)(a)(iii) of this rule, the vice president
for enrollment management and student affairs will render a final and binding
decision in writing to the student and department/
unit
director.
Disclaimer: These regulations may not be the most recent version. Ohio may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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