Ohio Administrative Code
Title 173 - Department of Aging
Chapter 173-14 - State Long Term Care Ombudsman
Section 173-14-22 - Initial designation of regional long-term care ombudsman programs: standards
Universal Citation: OH Admin Code 173-14-22
Current through all regulations passed and filed through September 16, 2024
(A) No sponsoring agency may serve as a regional long-term care ombudsman program unless the SLTCO designates the agency to be a regional long-term care ombudsman program.
(B) Except as otherwise provided in paragraph (A) of this rule, no sponsoring agency may qualify as a fully-designated regional program unless it complies with all the following structural standards:
(1)
Be a tax-exempt
organization.
(2)
Have a governing board with responsibility to ensure
compliance with all program and contract requirements; all relevant federal and
state statutes, regulations, and policies; and ensure program integrity and
stability.
(3)
Comply with the prohibitions against unremedied
organizational conflicts of interest under
45 C.F.R.
1324.21.
(4)
Have no member of
its administrative staff with responsibilities related to the ombudsman
program, and an unremedied conflict of interest.
(5)
Retain the type
of qualified staff required under rule
173-14-14 of the Administrative
Code.
(6)
Maintain an incoming toll-free telephone line dedicated
to the regional ombudsman program that is answered during normal business hours
by a representative of the office.
(7)
Have the capacity
to develop policies and procedures that conform to all federal and state
statutes, regulations, and policies, including on the following topics, and
provide these policies and procedures to the SLTCO within six months after
designation for the SLTCO's review for approval and on request, and make these
policies and procedures available to all representatives in the regional
program:
(a)
Complaint prioritization.
(b)
Case
assignment.
(c)
Recruiting, screening, training, and supervising
representatives.
(d)
Participation in the regulatory agencies' survey and
certification processes, including performance within the federal regulations;
balancing program priorities; and specifying when to attend an exit conference;
a statement of the information the ombudsman gives to the survey team;
specifying that representatives with a noted conflict of interest are
ineligible to participate in the certification process of that
provider.
(e)
Personnel policies for representatives of the
office.
(8)
Maintain nonprofit directors and officers liability
insurance.
Replaces: 173-14-22
Disclaimer: These regulations may not be the most recent version. Ohio may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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