Ohio Administrative Code
Title 173 - Department of Aging
Chapter 173-14 - State Long Term Care Ombudsman
Section 173-14-17 - Referral of complaints to the state long-term care ombudsman
Universal Citation: OH Admin Code 173-14-17
Current through all regulations passed and filed through September 16, 2024
(A) A regional program director or designee shall refer any of the following complaints to the SLTCO:
(1) A complaint posing a conflict
of interest that cannot be remedied by reassigning the complaint to another
representative.
(2) A complaint the
consumer wants the SLTCO to handle.
(3) A complaint that is frivolous, vexatious,
or not made in good faith.
(4) A
complaint made so long after the actual occurrence that it is no longer
reasonable to conduct an investigation.
(5) A complaint for which an adequate
investigation cannot be conducted because of insufficient funds, staff,
expertise, or other factor that could result in an inadequate
investigation.
(6) A complaint for
which an injunction is sought against a long-term care facility for a violation
of the residents' bill of rights pursuant to sections
3721.10 to
3721.18 of the Revised
Code.
(B) The SLTCO shall determine whether referred complaints warrant investigation. The SLTCO's determination in this matter is final.
(C) The SLTCO shall provide updates on the progress and disposition of a case to the referring regional program. For those complaints which the SLTCO determines do not warrant handling, the SLTCO shall notify the consumer and/or complainant, if possible, and the regional program of the reasons to not handle the complaint .
Disclaimer: These regulations may not be the most recent version. Ohio may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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