North Carolina Administrative Code
Title 10A - HEALTH AND HUMAN SERVICES
Chapter 06 - AGING - PROGRAMS OPERATIONS
Subchapter C - INFORMATION AND ASSISTANCE
Section .0200 - SERVICE PROVISION
Section 06C .0203 - STAFF COMPETENCE
Current through Register Vol. 39, No. 6, September 16, 2024
The agency providing Information and Assistance shall make orientation and training available to paid and volunteer staff.
(1) Staff shall participate in an orientation program which, at a minimum, reviews the role, purpose, and function of Information and Assistance; the role of the agency; and the administrative structure and policies for providing the service.
(2) Agencies shall also provide education and to enable staff to perform the functions defined in 10 NCAC 22L.0102. At a minimum, this shall include the development of interviewing techniques and communication.
Authority
G.S.
143B-181.1(a)(11);
143B-181.1(c);
Eff. November 1, 1991;
Amended Eff. July 18, 2002;
Pursuant to
G.S.
150B-21.3A, rule is necessary without
substantive public interest Eff. September 6,
2016.
